X messages
Good for quick updates and short questions
Users prefer the speed of assistance and the way answers are given
Many people from Dhaka, Chittagong and Sylhet regularly receive support
If the question type is clear, the answer also comes quickly
Information for Bangladesh users is organized separately
If you have a problem, first write briefly the order number, account name and which device you are using; providing these will speed up the answer from the channels below, whichever is easiest for you
Good for quick updates and short questions
Not a group, get help directly via direct messages one by one
Useful for community questions, guides and usage tips
If you want to send pictures from mobile, this is an easy
Ideal for detailed complaints or documents
See notices, answers and community updates together
Write the main problem in one line, then add the time and device
If urgent, use the messaging channel; for documents, use email
Send all information requested in the reply
The support team usually proceeds in two steps: first identify the problem, then show the solution on the same screen or menu
When network traffic is high in Dhaka city, sending a message in one try may not work; write briefly, and if you use bKash or Rocket, keep the reference number
Answers are fast for short questions; bigger problems take a little longer because information is verified first
If you can log into your account, the support team can quickly find your information; if you are logged in, you can also view past conversations and help history
Log inWhen you open a new account, questions, deposits and app notices are in one place; users in Bangladesh can later easily progress using bKash, Nagad and Rocket
Register now